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Support Introduction

Critical Supportmatters

Telephone: +49 7474 478-80

Hours 08:00-17:00

Our Support – Your Success

The level and quality of support is perhaps one of the most important “features” of any system. Our standard support offer comes with maintenance on all our product offerings.

Standard Support includes

  • Help if a system or application crashes.
  • The latest software updates, releases and patches.
  • Access to our and PTC´s Knowledge Base.
  • First Line support via mail, phone and remote-assistance weekdays 08.00 – 17.00.

Log a case

When logging a case, please make sure to give our Tech-support engineers as much info as possible, such as background, system info, customizations etc. The more information, the faster we can solve your problem.

There are two ways to register your support issue with us:

  1. Log your case online
  2. Call our support phone (for critical issues)


+49 7474 478-80 (08:00-17:00)

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